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Terms and Conditions


 

These terms and conditions apply to the use of this website at www.giftedideas.co.uk (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

 

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

 

The www.giftedideas.co.uk website is operated by Gifted ideas Limited, a company registered in England and Wales.

Our company registration number is 6583378

Our VAT registration number  is 971868860 

Any reference in these terms and conditions to “we” or “us” refers to Gifted ideas Limited

 

Our contact details are as follows:

 

Trading address:

Gifted ideas LTD

39 Denzil Road

GU2 7NQ

 

General email: info@giftedideas.co.uk


 

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.


 

Delivery

We cannot guarantee delivery times because they rely on the courier, but we aim to despatch within 2 working days after confirmation of your order. We use Royal Mail, they claimed that most goods delivered in 3 working days after posting.


 

Delivery Costs

The delivery costs are on a per order basis:

Mainland UK:

Service

Charge

Delivery Window

Delivery Time

Standard Delivery

£2.99

Mon-Fri 8am - 6pm

1 - 3 Working Days

 Next Day

£5.99

Mon-Fri 8am - 6pm

Next Working Day

 

Europe: 3 – 10 Working Days   £4.99

Worldwide: 4 – 10 Working Days £5.99


 

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.


 

Cancellation

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from www.giftedideas.co.uk for a full refund.

 

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

 

If you wish to cancel your order you can notify us by email to customercare@giftedideas.co.uk before we have dispatched the goods to you.

 

Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Return or exchange' section below.

 

This does not apply to products which we have made, personalised or customised specifically for you

 

Please Note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

 

We reserve the right to cancel your order at any time and issue a full refund.

 

The provisions of this clause do not affect your statutory rights.


 

Returns and exchange

If you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The costs of returning goods to us shall be borne by you.

 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

 

Your rights to return the goods to us will not apply in the following circumstances:

 

-Any products that we have made, personalised or customised specifically for you

-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

- If you have made a spelling mistake on your order and it has been send for production.

 

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

 

The item(s) must be returned in the condition in which you received it within 14 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

 

Please note:

You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

 

The address for returns is:

Gifted ideas LTD

39 Denzil Road

GU2 7NQ


 

Faulty item

If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 14 days of receipt. Refunds cannot be given if the fault is as a result of misuse.


 

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.


Colour

The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

 


 

Customer Service

Any enquiries regarding the goods or services supplied should be made to: info@giftedideas.co.uk


Newsletters

Your email address will be used by Gifted ideas to inform you periodically of special offers and product information. If you do not wish to receive such information, you will have the opportunity to let us know this during the checkout procedure, or on receipt of subsequent newsletters, we include unsubscribe link in every single newsletter. Alternatively you can email us at any time at info@giftedideas.co.uk with unsubscribe as the email subject. Gifted ideas will never share your information with a third party.


 
Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

 

 
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